Does Omnitracs Shut Down Your Service Temporarily While They Upload Programs For Several Days
Editor's Note: Updates with Omnitracs argument, clarifies affected ELD models
U.S. truck drivers mayhap numbering in the tens of thousands are staring at not-working electronic logging device (ELD) screens subsequently their Omnitracs systems close downwards on Nov. 2.
Omnitracs, a market leader in ELD systems, said it began experiencing connectivity bug with a subset of its "in-cab" telematics hardware about 7 p.m. CST on Saturday, Nov. 2.
"We understand the root crusade and are now focused exclusively on returning impacted customers to full functionality," Omnitracs said in a argument.
The company said the MCP 200, MCP 110 and MCP l devices were affected. Newer models, including the Omnitracs IVG, XRS and Roadnet products, are not impacted.
Large fleets, including industry leaders Knight-Swift Transportation Holdings Inc. (NYSE: KNX), which has 23,000 tractors and 77,000 trailers, and Schneider National Inc. (NYSE: SNDR), which has 14,000 trucks and 48,000 trailers, reportedly told their drivers to use paper logs to tape their miles driven and fourth dimension driving, according to freightbrokerlive.com.
Schneider was aware of the issue and expected to accept more data later, a spokeswoman said.
The Federal Motor Carrier Safe Assistants (FMCSA), which oversees ELD compliance every bit a style of measuring drivers' attending to hours-of-service regulations, was enlightened of the Omnitracs' outage. The bureau requires drivers to go along paper logs on lath in case of a malfunction. The agency lists 51 pages of manufacturer cocky-certified ELDs on its website.
The FMCSA bug few exceptions to the ELD mandate, the final stage of which takes effect Dec. 16. That is when trucks with less sophisticated automatic on-lath recording devices (AOBRDs) must switch to ELDs. Drivers and companies with AOBRDs got a two-twelvemonth waiver from the Dec. eighteen, 2017, mandate that all but ended the use of paper logs.
According to freightbrokerlive.com, emails sent from Omnitracs to its ELD service users required an emergency firmware update to IVG units before November. 2. The phaseout of the U.Southward. government's apply of the 3G/Global Positioning Satellites system required the update.
A screenshot sent to freightbrokerlive.com showed a bulletin that read: "Drivers Omnitracs has gone down. From this point on until the system comes back please start logging on paper. At this fourth dimension nosotros have no fix for this issue as the result is on the Omnitracs side."
Several drivers posted on Facebook nearly the issue. A private site managed by third-party logistics (3PL) broker CDL4Life had 160 posts as of Sunday afternoon, Nov. iii.
"We accept had a complete Qualcomm/Omnitracs failure. Information technology is nationwide," driver Deanna Mase-Parks posted on her Facebook folio. "It is a Y2K GPS bug believe it (or) non. Our logs practice not testify any driving history and the computer has reverted back to the appointment 03/18/2000."
Contract driver Stephen Halsted told FreightWaves he logged into his Omnitracs MCP200 ELD and it accurately showed his truck in slumber mode.
Omnitracs is wary of computer hacks and works to foreclose corruption of its systems, co-ordinate to Sharon Reynolds, the company'south chief data security officer.
Cyber threats against transportation companies take increased 100-fold since 2015, she said during an Oct. six panel discussion at American Truck Associations' Management Conference and Exhibition in San Diego.
The FREIGHTWAVES TOP 500 For-Hire Carriers list includes Knight-Swift Transportation (No. 3) and Schneider (No. seven).
Does Omnitracs Shut Down Your Service Temporarily While They Upload Programs For Several Days,
Source: https://www.freightwaves.com/news/drivers-resort-to-paper-logs-after-omnitracs-eld-outages
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